Skip to content
Andy Kemp Consulting

Troubleshooting#

I can't see the logo or badge upload#

They're at the top of My card, above your details: Photo, Company logo and Badges. If you still don't see them, reload the page.

You've pasted the address of a web page, not the image. On the website, right-click the logo (or press and hold it on a phone), choose Copy image address, and paste that. If the website won't let Scan to Save fetch it, save the image and use Upload logo instead.

My logo is hard to see#

Dark logos disappear on the dark card. Tick Show on a light background, then Save.

Its reason is under the row: usually a username with spaces or a link to the wrong site. Fix it, or remove it with ×, then Save.

Saved contacts show old details#

A saved contact is a copy. People who saved you before need to scan your QR code and tap Save contact again.

Add to Apple Wallet doesn't work#

  • Press Save first.
  • Use Safari on your iPhone.
  • If the button says Apple Wallet isn't switched on yet, it's being set up: try again later.

"This card is private"#

The card is QR only, so its scantosave.app/your-name address doesn't open it. Scan the QR code, or make the card Public.

"This card is suspended"#

Andy Kemp Consulting has suspended the card. Contact [email protected].

My old QR code doesn't work#

The QR link was reset. Download your new QR code from My card, and add your card to Apple Wallet again.